SPL, one of the largest postal operators in the MENA region, was struggling to meet the demands of e-commerce growth while maintaining traditional postal services. Their systems couldn’t handle the rising volume of parcels efficiently, and cross-border deliveries were frequently delayed by complex customs processes.
GN TEQ’s LIS platform transformed SPL’s operations by automating processes, enhancing customer experience, and introducing Delivered Duty Paid (DDP) services. This allowed SPL to scale efficiently and attract global retailers.
| Automated Onboarding | Fast-tracked customer acquisition with simplified onboarding. |
| Accurate Labelling | Ensured seamless customs clearance through precise label generation. |
| Customs Clearance | Automated and integrated customs processes for faster shipments. |
| Billing & Invoicing | Streamlined billing with automated invoicing solutions. |
| Real-Time Tracking | Provided customers with full shipment visibility. |
| Comprehensive Reporting | Equipped SPL with advanced data insights for better decision making. |
| Seamless Integration | Integrated effortlessly with existing systems. |
| Additional Tools | Address validation, notifications, and a branded platform for improved service. |
SPL saw significant growth in inbound shipments, reaching hundreds of thousands per week. They also achieved a 98% delivery success rate and faster delivery times, enhancing overall customer satisfaction. With GN TEQ’s real-time data analytics, SPL optimised its operations and identified key areas for improvement.
SPL saw significant growth in inbound shipments, reaching hundreds of thousands per week, and achieved a 98% delivery success rate.
